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Email Transition Instructions

While moving to a new email hosting provider is indeed a major change, we are here to ensure that the transition goes smoothly. The steps below are intended to provide guidance during your transition to our hosting platform. By following these steps and discussing with your dedicated account manager any unique details related to your email, your migration will be as seamless as possible.

1) Sign up — Select a hosting plan or contact Greatmail to configure a plan for your group. Upon receipt of your hosting order, we will provision your domain on our network and configure your web based admin panel.

2) Add Mailboxes — Sign in to your web based administration panel and add your mailboxes on our network. You can also send us your list of users in an Excel spreadsheet and we can import your addresses.

3) Update DNS — Edit your domain MX record to point to our mail servers. We generally recommend making this change any day after 5 PM or if possible Friday evening. While MX records generally propagate on the internet within an hour, some ISPs may take 24-48 hours to update. During the DNS update, mail will go to accounts on either the old or the new server.

4) Add Accounts in Client Programs — Configure your mailboxes in client programs and on mobile devices.


The most important factor in migration is to ensure that all of your mailboxes are set up at Greatmail prior to editing your DNS MX record. Even if you don't have your client applications configured to download mail from both locations, mail will not be lost as long as there are mailboxes at Greatmail to receive messages. Talk to your account manager about any concerns you have. We are here to help in any way we can.