If you’ve been researching business email options, you’ve likely come across Rackspace Email. It’s a solid, no-frills email platform with a strong reputation for reliability. But you may have also noticed the pricing—$10 per mailbox per month when purchased directly from Rackspace, with a minimum of five mailboxes required.
What many businesses don’t realize is that there’s another way to get Rackspace Email: through an authorized reseller partner. And depending on your needs, this route can offer real advantages.
What Is Rackspace Email?
Rackspace Email is a hosted email service designed for businesses that need professional, reliable email without the complexity (or cost) of platforms like Microsoft 365 or Google Workspace. It’s not trying to be an all-in-one productivity suite—it’s focused on doing email well.
Key features include:
- 25GB mailbox storage
- 50MB attachment size limit
- Webmail access with an Outlook-style interface
- Mobile sync for iPhone, Android, and ActiveSync devices
- POP/IMAP/SMTP support for desktop clients
- Spam and virus filtering
- Shared calendars and contacts
- 100% uptime guarantee
For businesses that primarily need dependable email—not document collaboration, video conferencing, or cloud storage—Rackspace Email delivers exactly that.
How Does a Reseller Partnership Work?
Rackspace has operated an email reseller program for years, allowing hosting providers, IT consultants, web designers, and other technology companies to offer Rackspace Email under their own brand or alongside their existing services.
As a reseller, the partner purchases mailboxes from Rackspace at wholesale pricing and handles customer support, billing, and account management directly. The email infrastructure—servers, security, uptime guarantees—remains Rackspace’s responsibility.
This model benefits both sides. Rackspace gains distribution through thousands of partners without needing to support every small business customer directly. Partners gain a proven email platform they can offer without building and maintaining their own mail servers.
What Can a Reseller Partner Offer That Rackspace Direct Can’t?
Here’s where it gets interesting for the end customer.
More accessible pricing. Resellers set their own margins. A partner focused on volume and efficiency can offer Rackspace Email at a lower per-mailbox price than Rackspace’s direct retail rate. At Greatmail, for example, we offer Rackspace Email starting at $2.95 per mailbox—compared to $10 per mailbox direct.
Personalized support. When you purchase from Rackspace directly, you’re one of millions of customers. Support is competent but necessarily standardized. With a smaller reseller partner, you often get more direct access—real conversations with people who know your account, faster responses, and support that extends beyond just the email platform itself.
Simpler setup and management. A good reseller partner handles the technical details: DNS configuration, migration assistance, troubleshooting. You’re not navigating a large corporate support structure to get help—you’re working with a team that manages your setup from start to finish.
Bundled expertise. Many reseller partners (Greatmail included) specialize in email. That means the people helping you understand deliverability, authentication records, spam filtering, and email security in ways that generalist support teams may not.
Who Should Consider a Reseller Partner?
The reseller route makes the most sense for:
- Small to mid-sized businesses looking for professional email at a lower cost
- Organizations that value responsive, personalized support over self-service portals
- Companies migrating from another provider who want hands-on assistance with the transition
- Businesses that don’t need Microsoft 365 or Google Workspace but want something more robust than basic web hosting email
If you need tight integration with Microsoft Office apps, SharePoint, or Google’s productivity tools, Rackspace Email isn’t the right fit—regardless of where you purchase it. But if your primary need is reliable, professional email that works across all your devices, this platform delivers. (Not sure which direction to go? Our Ultimate Email Hosting Guide can help.)
What About Add-Ons?
Rackspace Email offers optional upgrades that reseller partners can provide:
Mailbox Plus adds Cloud Drive (online file storage), enhanced ActiveSync, and Office-compatible applications for editing documents in the browser.
Email Archiving provides unlimited retention and storage for compliance purposes—useful for industries with regulatory requirements around email preservation.
These add-ons are available through reseller partners at competitive rates, often below Rackspace’s direct pricing.
The Bottom Line
Rackspace Email is a proven platform backed by enterprise-grade infrastructure. How you purchase it—directly or through a reseller partner—determines the price you pay and the support experience you receive.
For businesses that want Rackspace’s reliability with more accessible pricing and hands-on support, working with an experienced reseller partner is worth considering.
Greatmail has been an authorized Rackspace Email reseller since 2007. Learn more about our Rackspace Email hosting or contact us to discuss your email needs.