Windows Update Outlook Message Body Not Displaying

Microsoft today acknowledged a bug in an Office 365 update affecting Outlook and the display of messages.  In our reports and from what we’ve seen first hand, Outlook failed to display more than the first line of the body of messages and also displayed strange behaviors composing new messages.

We found a recent discussion on the issue:

Outlook not displaying message content (

In the discussion, the following temporary workaround was recommended to roll back the update:

  1. Type Windows and R key
  2. Paste the following including the quotes into the field and hit the Enter key or click the OK button:”C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe” /update user updatetoversion=16.0.13901.20462
  3. Windows will update to the previous version.

We tested and this worked.  Outlook properly displays the body content of messages.