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Support

Greatmail provides online, email, phone and after hours/weekend phone callback support. Please select the appropriate support option for your hosting plan or mailbox from the following three hosting platforms.

1. Basic Email Accounts

Example: yourname@greatmail.com

For online support, sign in to webmail and click on the Help menu option in the top toolbar.

2. Email and Web Hosting Plans

For technical support related to your email and/or web hosting plan, please visit our knowledge base.

You may also contact us online or request a callback using our contact form.

If your plan includes administrator phone support, please call the number(s) provided to you when you signed up.

3. Exchange and Hybrid Exchange Hosting Plans

Administrators can find online support documents and setup guides in the administration panel by clicking on Customer Care/Support in the left side menu.

You may also contact us online or request a callback using our contact form.

If your plan includes administrator phone support, please call the number(s) provided to you when you signed up.