Support

Overview | Features | Technology | FAQs | Pricing

As email hosting specialists, we have years of email specific experience. From configuring client applications to planning large email migrations, Greatmail has the knowledge base to support your email continually and reliably. We provide each client with a dedicated account manager who serves as a point of contact for all support, billing and service related issues. Designated account administrators have access to the following support channels: online ticketing, email, and phone callback.

We encourage clients to use our online forum and support documentation to find answers to common problems. In addition, our web based admin panel contains detailed documents pertaining to account administration and DNS management. End users can also access application specific documents for configuration of mail client applications and wireless devices.

When you become a Greatmail client, we will review your hosting requirements and assist in developing a migration plan for your group. If you have any questions or would like to schedule a callback, please contact us.

Questions about moving over? View our Transition Instructions for the 5 Steps to successfully migrate your email to Greatmail.

Documentation

From your administration panel, you will have access to documents pertaining to configuration and using the following mail client applications:

  • Outlook 2007, Outlook 2003, Outlook 2002/XP, Outlook 2000, Outlook 98, Outlook Express
  • Mozilla Thunderbird
  • Netscape Mail
  • Eudora
  • Webmail
  • Mac Mail, Entourage
  • SnapperMail, VersaMail